kiriya's Privacy Policy
Your Data, Our Responsibility
This policy clearly explains how your personal information is collected, used, and kept secure.
Introduction and Scope
kiriya ("we", "our", or "the platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect when you use the kiriya website (https://kiriya.lat), how we use and store that information, and what your rights are.
By registering on our platform, logging in, or using any of our services, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us.
This policy applies only to kiriya's own website and services. It does not apply to third-party websites or services, which are governed by their own privacy policies.
1. What Information We Collect
kiriya collects various types of information to operate its services properly. Below is a detailed description of what information is collected and under what circumstances.
1.1 Registration and Account Information
When you create an account on kiriya or use kiriya Login, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — you must be 21 or older)
- Email address
- Mobile number
- Preferred username and password (stored in encrypted form)
- National ID or passport details (where applicable for KYC verification)
1.2 Financial and Transaction Information
To process deposits and withdrawals, we collect financial information such as:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Please note that kiriya never stores your mobile banking PIN or full account password.
1.3 Usage and Technical Information
When you use our platform, we automatically collect certain technical information:
- IP address and device type
- Browser version and operating system
- Session duration and login/logout times
- Pages visited and links clicked
- Cookie and local storage data
- Referral source (how you arrived at the site)
1.4 Gaming Activity Information
To improve our service quality and ensure responsible gaming, we also store gaming-related information, including betting history, win/loss records, and gaming behaviour patterns.
2. Purpose of Using Information
kiriya uses collected information only for specific, legitimate, and necessary purposes. The purposes for which we use information are described below:
2.1 Account Management and Identity Verification
Information is used to confirm your identity, keep your account secure, and prevent unauthorised access. Verifying each user's age is a legal obligation for us.
2.2 Processing Financial Transactions
Transaction information is used to complete deposits and withdrawals, detect fraudulent activity, and ensure financial security. This information is also necessary to enforce the minimum deposit amount of ৳100 and the minimum withdrawal amount of ৳500.
2.3 Providing Customer Support
Information is used to help our 24/7 live chat support team resolve your issues quickly and effectively.
2.4 Service Improvement and Personalisation
By analysing your preferences and usage patterns, we provide improved and more relevant services for you. For example, if you use cricket betting frequently, related information may be shown to you.
2.5 Security and Fraud Prevention
Technical information is used to maintain platform security, detect unusual activity, and identify fraudulent accounts or transactions.
2.6 Responsible Gaming Monitoring
By analysing gaming activity data, we can identify patterns of problematic behaviour and provide support to users when needed. This is an important part of kiriya's responsible gaming commitment.
3. Information Sharing and Disclosure
kiriya never sells your personal information to third parties. However, there are specific circumstances in which we may share information, as described below:
3.1 Third Parties That Support Our Services
Information is shared with our technology infrastructure, payment processing, and cybersecurity service providers only to the extent necessary for them to carry out their responsibilities. All such parties operate under strict confidentiality agreements and may not use your information for any other purpose.
3.2 Legal Obligations
We may be legally required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, information will only be disclosed within the limits of what is legally required.
3.3 Business Restructuring
If kiriya's operations go through a merger, acquisition, or restructuring, user information may be transferred to the new entity. You will be notified in advance in such cases and the terms of this Privacy Policy will remain in effect.
3.4 With Your Explicit Consent
Outside the circumstances listed above, we will not share your information with any third party without your explicit and specific consent.
4. Cookies and Tracking Technologies
kiriya uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used for tasks such as maintaining login sessions, security verification, and saving language preferences. The platform cannot function properly without these cookies.
4.2 Analytical Cookies
These cookies are used to understand how users interact with our platform. They help us improve our services. This information is analysed in aggregated and anonymised form.
4.3 Cookie Controls
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some services to not function properly.
5. Data Storage and Security
kiriya has adopted the latest technical and procedural measures to ensure the security of your information.
5.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers take place through encrypted channels
- Password hashing — your password is never stored in plain text
- Two-factor authentication (where applicable)
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, we may retain certain information for a specified period as required by legal obligations, dispute resolution, and enforcement of our agreements.
5.3 Response to a Data Breach
If we become aware of a data breach, we will notify affected users as soon as possible and take the necessary remedial action. The contact address for such matters is [email protected].
6. Your Rights and Controls
kiriya believes that users should have full control over their personal information. Your rights are described below:
6.1 Right to Access Information
You may request from us at any time what information we hold about you. After appropriate verification, we will provide you with a detailed description of that information.
6.2 Right to Correct Information
If there is any inaccuracy or error in the information we hold about you, you may request that it be corrected. Keeping information accurate and up to date is beneficial for both parties.
6.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. Please note that some information may need to be retained for a specified period due to legal obligations or legitimate interests.
6.4 Right to Object to Processing
You may object to the processing of your information for certain purposes. For example, you may request to opt out of marketing communications.
6.5 How to Exercise Your Rights
To exercise any of the rights listed above, please contact us. After verifying your identity, we will process your request as quickly as possible.
Privacy Requests: For any requests or questions about your information, contact our support team at [email protected] or send a message via our 24/7 live chat.
7. Protection of Minors
kiriya strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or process the information of any minor.
Age verification measures are in place during the registration process. If we have reason to suspect or receive a complaint, we may verify an account and request additional documentation if necessary.
If you become aware that a minor is using our platform, please notify us immediately. We will promptly close that account and delete the associated information.
8. Policy Changes and Updates
This Privacy Policy may be updated from time to time to keep pace with changes in our services, the legal environment, or our business operations.
If any significant changes are made to the policy, we will update the "Last Updated" date at the top of the page. For significant changes, users may be notified by email or via a notice when logging in to the platform.
If you continue to use kiriya after a change, it will be assumed that you have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact Us: If you have any questions, concerns, or requests about this Privacy Policy, please reach out to us via our 24/7 live chat or by email at: [email protected]
9. Related Policies and Terms
This Privacy Policy should be read together with kiriya's other policies and terms. Links to the relevant pages are provided below:
- Terms and Conditions — the general terms for using the platform
- Responsible Gaming — guidelines for safe and healthy gaming
- About Us — detailed information about kiriya
- FAQ — answers to common questions
If anything in this policy is unclear, please do not hesitate to contact us. Our support team is always ready to answer any questions you may have.